Phone System
Phone calls that become tickets without any typing
Connect the phone system you already have: 3CX, Yeastar, Avaya, Cisco (CUCM and Webex Calling), Alcatel-Lucent, Mitel, Grandstream, FreePBX and Asterisk, Microsoft Teams Phone, plus SIP trunks. Agents see who is calling before they pick up, and every answered or missed call is recorded against the right ticket.
What you get
Phone System in detail
Caller lookup
ResolveX Pro answers the contact lookup from your phone system, so the caller shows up with name and company on the handset or desktop client.
Screen pop
A click opens a caller page with their company, devices, open tickets and a New ticket from this call button.
Call journaling
Answered inbound calls attach to the caller's newest open ticket or open a new one. Duration, agent and time are saved, with the recording link when you have one.
Missed calls are not lost
A missed or unanswered call can open a ticket at a priority you choose, so someone always calls back.
Extension mapping
Map each extension to a technician so call history shows the right person.
Set up in minutes
Pick your PBX in the admin page and it shows the exact addresses and steps for that vendor, with your token ready to copy. A ready made template file is available for 3CX, and recent call events are listed for troubleshooting.
Compatibility
Works with your existing phone system
No new PBX needed. If yours is not listed, any SIP PBX that can send a call webhook or call detail records can connect.
- 3CX
- Yeastar
- Avaya
- Cisco CUCM
- Cisco Webex Calling
- Alcatel-Lucent
- Mitel
- Grandstream
- FreePBX
- Asterisk
- Microsoft Teams Phone
- SIP trunks
Questions
Frequently asked
Which phone systems work?
3CX, Yeastar, Avaya, Cisco (CUCM and Webex Calling), Alcatel-Lucent, Mitel, Grandstream, FreePBX and Asterisk, Microsoft Teams Phone and any SIP PBX that can send a call webhook or call detail records. 3CX uses a ready made template for version 20 and later. Yeastar posts its call end webhook directly. Others send call records in a simple shared format that you or your integrator map once.
Can I hear call recordings in the ticket?
When your phone system provides a recording link, the ticket shows a player and transcript beside the conversation.
Do I need to replace my phone system?
No. ResolveX Pro works alongside your existing PBX. If you also want AI voice agents to answer after hours, the OmniBix agents can pick up calls for your PBX.