Compare
ResolveX Pro and ManageEngine
If you run ManageEngine Endpoint Central for devices and ServiceDesk Plus for tickets, this is how ResolveX Pro differs. We list only what we can state with confidence.
| Capability | ResolveX Pro | Endpoint Central and ServiceDesk Plus |
|---|---|---|
| Help desk with tickets, SLA, teams and knowledge base | Included | Separate productServiceDesk Plus |
| Self-service portal and service catalogue | Included | Separate productServiceDesk Plus |
| Problem and change management with approvals | Add-on moduleITIL processes | Separate productServiceDesk Plus |
| Endpoint inventory | Add-on moduleEndpoint inventory | Separate productEndpoint Central |
| Patch management | Add-on modulePatch management | Separate productEndpoint Central |
| Software deployment and scripts | Add-on moduleDeployment and scripts | Separate productEndpoint Central |
| Remote control of devices | Add-on moduleRemote desktop | Separate productEndpoint Central |
| Mobile device management for Android, iPhone, iPad and Mac | Add-on moduleMobile device management | Included in Endpoint Central UEM edition |
| OS imaging and deployment with network boot | Add-on moduleOS imaging and deployment | Included in Endpoint Central UEM edition |
| Single sign-on with Entra ID, Google, Okta and SAML 2.0 | Included | Confirm edition details with the vendor |
| One console for tickets and endpoints | Included | Two products, linked by integration |
| Technician connects from a browser with no install | Add-on moduleRemote desktop | Not stated here, ask the vendor |
This comparison reflects our understanding of publicly documented products at the time of writing. Editions, add-ons and licensing change, so confirm details with the vendor. ManageEngine, Endpoint Central and ServiceDesk Plus are trademarks of Zoho Corporation. ResolveX Pro is not affiliated with or endorsed by them.
Where ResolveX Pro is different
What changes when it is one product
A single product
Tickets, devices, patching, deployment and remote sessions live in one console with one login. A ticket shows the device, and the device shows its tickets.
Remote support in the browser
Technicians open the desktop, terminal and files from a browser tab. Nothing to install on the technician's computer.
WhatsApp and phone system intake
WhatsApp messages and calls from your existing PBX open and update tickets, with caller lookup and a screen pop for the agent.
AI triage and replies
Tickets are categorised and prioritised on arrival, and technicians get draft replies and summaries.
A modern interface
A three pane ticket workspace, a command palette and keyboard shortcuts for the whole workflow.
Modular licensing
Pay only for the modules you use. Request a tailored quote for your technicians, endpoints and mobile devices.