AI assist
Let AI do the reading so your team can do the fixing
New tickets are categorised and prioritised on arrival. Technicians get a suggested reply and a short summary of long threads, and decide what to send.
What you get
AI assist in detail
Triage on arrival
AI proposes a category, priority and team for each new ticket, so the queue starts in the right order.
Suggested replies
Open a ticket and a draft reply is ready, written from the conversation and your knowledge base. Edit it or send it as it is.
Summaries for long threads
A handover or a ten message thread becomes a short summary at the top of the ticket.
A person stays in charge
Suggestions appear for a technician to review. Nothing is sent to a customer on its own unless you set it up that way.
Questions
Frequently asked
Is customer data used to train models?
Ask us for the current data handling terms for AI features during your security review. We will answer in writing.
Can I turn AI off?
Yes. AI assist is a separate module and can be switched off per organisation.
Does AI reply to customers by itself?
No. Drafts are shown to the technician, who edits and sends them.